Refund policy

We want you to adore your purchase from joni, but in the case you change your mind or there is a fault with your product, we offer a 30 day return period from the dispatch date.

Return Conditions

• Item/s must be returned in original condition, unwashed, unused and in their original packaging with their tags attached. If merchandise is returned without these conditions your return will be sent back to you at an additional charge.
• Full priced items are eligible for a full refund or store credit.
• Sale items are eligible for a store credit only.
• Shipping fees are non-refundable.

Your refund will be processed via the same payment method or card used for the original purchase, once the item is received.

Faulty Items 

We sincerely apologise for any inconvenience caused by receiving a faulty item. Please contact our team at info@jonicollections.com.au with your order number and images of the fault, and we will work with you to resolve it as soon as possible. Any faulty items must be lodged within 7 days of receipt or faults may be considered wear and tear

Returns Process

Please contact us directly on info@jonicollections.com.au if you would like to initiate a return.

The refund guarantee for online purchases does not include the costs of return postage if you return via post. You are responsible for the cost and the risk of returning the product/s to us. We recommend that items are returned to us via courier or registered post to ensure that they are protected and insured during transit. If the returned Product does not meet the requirements of this policy, you will be responsible for the cost of returning the Product to your nominated postal address.